구인 구직

Teller - Full Time 직원 모집



뱅크오브호프에서 유능하고 성실한 인재를 찾습니다.

 

 

* Locations: Lynnwood, WA / Federal Way



* Full Insurance Coverage, Excellent Benefits, Paid Vacation, 

Competitive Compensation





To apply to the position





https://rew31.ultipro.com/NAR1001/jobboard/NewCandidateExt.aspx?__JobI

D=3088





Job Description



Essential Duties and Responsibilities include the following:

* Uses excellent communication and active listening skills to learn 

about the customer’s financial needs, establish trust, optimize sales 

opportunities, generate leads, and provide quality customer service.

* Achieves and exceeds individual and branch sales and service targets 

through recommendations of new and existing products and services 

(e.g. accounts, loans, and credit cards), sales referrals, 

cross-selling, up-selling in a results-driven environment and provide 

the great experience to every customer.

* Uses a strong knowledge in the products and services offered at the 

Bank to confidently educate customers about the features, benefits, 

and pricing so they are better informed with a deeper level of 

understanding.

* Orders checks and makes changes to customer information in an 

accurate and timely manner according to the customer’s request.

* Provides exceptional service in handling customers in person or over 

the telephone.

* Processes deposits, withdrawals, check cash, loan payments and other 

transactions including but not limited to reject items and returned 

items.

* Involves supervisors if transactions are over authority limits or 

exceptionally complex.

* Responsible for loss prevention in the processing all transactions 

and duties.

* Issues cashier’s checks, bank checks, money orders and travelers checks.

* Keeps work station neat, clean and well stocked with supplies and 

brochure materials.

* Additional responsibilities as assigned by supervisors may include:

o Night & Mail Depository

o ATM balancing

o Safe Deposit Box

o Filing signature cards and documents o May help with a variety of 

audits and verification o Input fund holds and stop payment request to 

core system o Address changes, CD renewals, etc.

o Branch back counter capture

o Miscellaneous tasks and duties associated with the operations of a 

retail banking branch

* Complies with the Bank’s security program, including but not limited to:

o Reviews and complies with the End-User Computing Agreement o 

Acquires good knowledge on functions and usage of computer systems as 

related to the assigned job functions.

o Be current and knowledgeable in industry’s trend in safeguarding the 

Bank against confidential data leak, identity theft, fraudulent 

activities, and computer security threats.

o Reports suspicious activities to manager, Chief Risk Officer or 

Information Security Officer.

BSA, CRA, Fair Lending and other Compliance Responsibilities:

* Complies with BSA, CRA, fair lending, and other compliance issues as 

required by policies and procedures.

* Inputs customer information to EZ teller for various transactions.

* Reports any suspicious activities to Operations Manager/ BSA officers.

* Verifies customer name and payee/beneficiary name to OFAC, NCCT for 

out-bound wire transfers and monetary instrument purchase, and new 

account.

* Report matches with NCCT and OFAC to Operations Officer or 

Operations Manager for further instructions.



Requirements



KNOWLEDGE, SKILLS, ABILITIES REQUIRED:

Communication skills:

* Excellent written and oral communication skills; ability to 

communicate effectively and project a professional image when giving 

and taking information in writing, in person, and over the phone.

* Ability to respond effectively to the most sensitive inquiries or 

customer complaints.

Reasoning Skills:

* Excellent analytical skills including the ability to define 

problems, collect data, establish facts, and draw conclusions.

* Ability to interpret an extensive variety of technical instructions 

in mathematical or diagram form and deal with several abstract and 

concrete variables.

Professional Skills:

1. Ability to demonstrate a high level of ethical behavior and follow 

the Code of Conduct.

2. Ability to remain flexible in order to adapt to changes in the work 

environment.

3. Ability to study and apply new information.

4. Ability to take initiative and prioritize tasks; good 

time-management, problem prevention, and problem-solving skills.

5. Ability to work accurately with close attention to detail.

6. Ability to maintain confidentiality of sensitive information.

7. Ability to work with co-workers, customers, and outside agencies 

professionally and tactfully.

8. Possess a work ethic that includes neatness, punctuality, and accuracy.

9. Must exhibit a professional, businesslike appearance and demeanor.



·         Bank of Hope is an Equal Opportunity Employer/Protected  

Veterans/Individuals with Disabilities. All qualified applicants will 

receive consideration for employment without regard to race, color, 

religion, sex including sexual orientation and gender identity, 

national origin, disability, protected Veteran Status, or any other 

characteristic protected by applicable federal, state, or local law. 

Bank of Hope will not discharge or in any other manner discriminate 

against employees or applicants because they have inquired about, 

discussed, or disclosed their own pay or the pay of another employee 

or applicant. However, employees who have access to the compensation 

information of other employees or applicants as a part of their 

essential job functions cannot disclose the pay of other employees or 

applicants to individuals who do not otherwise have access to 

compensation information, unless the disclosure is

(a) in response to a formal complaint or charge, (b) in furtherance of 

an investigation, proceeding, hearing, or action, including an 

investigation conducted by the employer, or (c) consistent with the 

employer's legal duty to furnish information.