구인 구직

Teller - Full Time 직원 모집



뱅크오브호프에서 유능하고 성실한 인재를 찾습니다.









* Locations: Lynnwood, WA



* Full Insurance Coverage, Excellent Benefits, Paid Vacation,  

Competitive Compensation











To apply to the position





https://rew31.ultipro.com/NAR1001/jobboard/NewCandidateExt.aspx?__JobID=2879











Job Description



Essential Duties and Responsibilities include the following:

• Uses excellent communication and active listening skills to learn  

about the customer’s financial needs, establish trust, optimize  

sales opportunities, generate leads, and provide quality customer  

service.

• Achieves and exceeds individual and branch sales and service  

targets through recommendations of new and existing products and  

services (e.g. accounts, loans, and credit cards), sales referrals,  

cross-selling, up-selling in a results-driven environment and  

provide the great experience to every customer.

• Uses a strong knowledge in the products and services offered at  

the Bank to confidently educate customers about the features,  

benefits, and pricing so they are better informed with a deeper  

level of understanding.

• Orders checks and makes changes to customer information in an  

accurate and timely manner according to the customer’s request.

• Provides exceptional service in handling customers in person or  

over the telephone.

• Processes deposits, withdrawals, check cash, loan payments and  

other transactions including but not limited to reject items and  

returned items.

• Involves supervisors if transactions are over authority limits or  

exceptionally complex.

• Responsible for loss prevention in the processing all transactions  

and duties.

• Issues cashier’s checks, bank checks, money orders and travelers checks.

• Keeps work station neat, clean and well stocked with supplies and  

brochure materials.

• Additional responsibilities as assigned by supervisors may include:

o Night & Mail Depository

o ATM balancing

o Safe Deposit Box

o Filing signature cards and documents

o May help with a variety of audits and verification

o Input fund holds and stop payment request to core system

o Address changes, CD renewals, etc.

o Branch back counter capture

o Miscellaneous tasks and duties associated with the operations of a  

retail banking branch

• Complies with the Bank’s security program, including but not limited to:

o Reviews and complies with the End-User Computing Agreement

o Acquires good knowledge on functions and usage of computer systems  

as related to the assigned job functions.

o Be current and knowledgeable in industry’s trend in safeguarding  

the Bank against confidential data leak, identity theft, fraudulent  

activities, and computer security threats.

o Reports suspicious activities to manager, Chief Risk Officer or  

Information Security Officer.

BSA, CRA, Fair Lending and other Compliance Responsibilities:

• Complies with BSA, CRA, fair lending, and other compliance issues  

as required by policies and procedures.

• Inputs customer information to EZ teller for various transactions.

• Reports any suspicious activities to Operations Manager/ BSA officers.

• Verifies customer name and payee/beneficiary name to OFAC, NCCT  

for out-bound wire transfers and monetary instrument purchase, and  

new account.

• Report matches with NCCT and OFAC to Operations Officer or  

Operations Manager for further instructions.



Requirements



KNOWLEDGE, SKILLS, ABILITIES REQUIRED:

Communication skills:

• Excellent written and oral communication skills; ability to  

communicate effectively and project a professional image when giving  

and taking information in writing, in person, and over the phone.

• Ability to respond effectively to the most sensitive inquiries or  

customer complaints.

Reasoning Skills:

• Excellent analytical skills including the ability to define  

problems, collect data, establish facts, and draw conclusions.

• Ability to interpret an extensive variety of technical  

instructions in mathematical or diagram form and deal with several  

abstract and concrete variables.

Professional Skills:

1. Ability to demonstrate a high level of ethical behavior and  

follow the Code of Conduct.

2. Ability to remain flexible in order to adapt to changes in the  

work environment.

3. Ability to study and apply new information.

4. Ability to take initiative and prioritize tasks; good  

time-management, problem prevention, and problem-solving skills.

5. Ability to work accurately with close attention to detail.

6. Ability to maintain confidentiality of sensitive information.

7. Ability to work with co-workers, customers, and outside agencies  

professionally and tactfully.

8. Possess a work ethic that includes neatness, punctuality, and accuracy.

9. Must exhibit a professional, businesslike appearance and demeanor.



·         Bank of Hope is an Equal Opportunity Employer/Protected  

Veterans/Individuals with Disabilities. All qualified applicants  

will receive consideration for employment without regard to race,  

color, religion, sex including sexual orientation and gender  

identity, national origin, disability, protected Veteran Status, or  

any other characteristic protected by applicable federal, state, or  

local law. Bank of Hope will not discharge or in any other manner  

discriminate against employees or applicants because they have  

inquired about, discussed, or disclosed their own pay or the pay of  

another employee or applicant. However, employees who have access to  

the compensation information of other employees or applicants as a  

part of their essential job functions cannot disclose the pay of  

other employees or applicants to individuals who do not otherwise  

have access to compensation information, unless the disclosure is  

(a) in response to a formal complaint or charge, (b) in furtherance  

of an investigation, proceeding, hearing, or action, including an  

investigation conducted by the employer, or (c) consistent with the  

employer's legal duty to furnish information.